FAQ
Shipping and Orders
Where do you ship?
We have a robust logistics infrastructure that allows us to ship to 130+ countries. Most orders will ship from China, but we may also ship from the US or EU depending on stock availability.
When will I receive my order?
We are typically able to process your order in 1-3 business days! Once your order has shipped, the delivery time will vary based on your location. Our standard estimated shipping times are:
- United States: 6-12 business days
- Canada: 7-12 business days
- Europe: 6-10 business days
- Australia & New Zealand: 6-12 business days
- Japan: 4-8 business days
We will make every effort to deliver your package on time. However, delays may occur due to invalid addresses, customs clearance issues, public holidays, peak seasons, local carrier delays etc, and as a result we can’t guarantee an arrival date. Your patience is highly appreciated.
For the most accurate updates on your package’s whereabouts, please check your tracking link once your order has shipped.
Do you ship to PO Boxes or APO/FPO Addresses?
Unfortunately, we are unable to ship to PO boxes or APO/FPO addresses at this time.
How can I check the status of my order?
Once your order ships, you’ll receive an email notification, which will provide a link to order tracking details. You can also look up your order information on your YYTbestie account and track your order here
If you are having trouble finding your tracking information, email us at bryantxuwei@outlook.com and we will happily provide this for you
Why are there no updates on the the shipping status? Is my parcel safe?
As some packages are shipped internationally, you may not see updates via local couriers until the package is in transit, cleared by local customs, and entry is granted into your country. This process can take anywhere from 3 to 5 business days. If your order is still under the estimated delivery time frame, please wait patiently! Once this process has been completed and is scanned by your local courier, you will be able to see your tracking updates.
If your order has not been updated for a long time and is overdue, you may contact us or the shipping courier for help.
Will I be responsible for any customs or duty fees?
Shipments to the following countries should not require customs or duty fees:
United States, Canada, United Kingdom, Germany, France, Italy, Japan, Australia, New Zealand
Shipments to all other countries may be subject to duties and taxes. All import (customs) duties and/or taxes will be charged once the parcel reaches its destination country.
If any, these charges must be paid by the customer before the package is released and delivered. Refunds will not be issued if customer refuses the package